All orders are prepaid, unless an open account has been established in advance. We accept checks, Visa, MasterCard, American Express, Discover or are happy to ship your order COD. Your credit card will not be billed until your order has been shipped.
All orders are shipped promptly. Most are shipped within 24 business hours via US Mail or UPS Ground services. We do ship to PO Boxes. All brass hardware is in stock at all times and we are proud of our speedy shipping. In addition, we can use the overnight, 2day, and 3day services offered by FedEx or UPS. Should you choose any of our expedited options, we will do everything possible to ship your order the same day we receive it. If you have special instructions (leave at back door, yellow house in rear, etc.) be sure to tell us in the comments area during the checkout, so the package can be delivered promptly. Please be aware that express service times are measured in business days. For example, a package shipped on a Friday via 2day air will arrive on Tuesday of the following week.
Once in a blue moon, an order for hand-forged iron is not in stock, and may take a few days longer.
You may return hardware for exchange or refund. Please contact us first, and try to return the hardware within 60 days. If you find that you cannot use the hardware you have ordered, we will issue a full refund of the purchase price (excluding the labor charge for bright finish, and shipping charges). We will be happy to exchange your hardware if there is another product you want to try. If you find an error in your shipment, please let us know. We will correct it immediately at no expense to you. Our hardware is fully guaranteed, and should function perfectly in the years to come. If there is ever a problem, let us know and we will resolve it.
Reasonable prices, substantial quantity discounts, and no minimum order size give you the flexibility you need.
Donna, our office manager, has been with Horton Brasses since 1985 and has lots of experience in billing, special problems and requests, and just about anything else that you can think of.
Horton Brasses produces more than 1,000 different pieces of authentic reproduction furniture and cabinet hardware at our factory in Connecticut. We use brass, iron, and various hardwoods to make knobs, drawer pulls, hinges, shelf pegs, bed bolts, casters, hooks and even clock finials!
If you have ordered with an account on our website before, you can log in to view your order history.
Horton Brasses Inc., 49 Nooks Hill Road, Cromwell CT 06416, 800-754-9127