All orders are prepaid, unless an open account has been established in advance. We accept Visa, MasterCard, American Express, Discover, PayPal, and you can even mail a check. Open accounts are available to commercial customers with pre-approved credit.
All orders are shipped promptly. We have a huge inventory and ship the vast majority of orders within 1 business day. In addition, we can use the overnight, 2-day, and 3-day services offered by FedEx or UPS. Should you choose any of our expedited options, we will do everything possible to ship your order the same day we receive it. If you have special instructions (leave at back door, yellow house in rear, etc.) be sure to tell us in the special instructions field during the checkout, so the package can be delivered promptly. Please be aware that express service times are measured in business days. For example, a package shipped on a Friday via 2-day air will arrive on Tuesday of the following week.
USPS shipping charges for US customers is a flat $7.00 for all orders up to $250. We use First Class Mail or Priority Mail depending on the weight of your order.
UPS is our preferred shipper. Any order totaling over $250 will automatically be shipped via UPS. We offer ground, 3-day, 2-day, and overnight services at our discounted rate. Charges are based on weight and location. Saturday delivery is available for UPS overnight and 2-day services at an extra charge—please tell us in the note field if you want Saturday delivery.
International shipping charges depend on weight and location. Our website will calculate the shipping automatically once you register. You can go to checkout to confirm the charges once you register and before you put in any payment information.
Most of our international clients choose US Mail, and that will be the first option displayed for all orders under $500.00. Orders over $500.00 will have various UPS options available. FedEx is available on request-just contact us via phone, email, or web-chat to discuss.
We provide all customs documentation including multiple invoice copies, certificates of origin and an SED when required. We try to make your customs clearance as efficient as possible.
You may return hardware for exchange or refund. Please contact us first, and try to return the hardware within 60 days. If you find that you cannot use the hardware you have ordered, we will issue a full refund of the purchase price (excluding the labor charge for bright finish, and shipping charges). We will be happy to exchange your hardware if there is another product you want to try. If you find an error in your shipment, please let us know. We will correct it immediately at no expense to you. Our hardware is fully guaranteed, and should function perfectly in the years to come. If there is ever a problem, let us know and we will resolve it.