You can always reach us Monday through Friday from 8:30 A.M. - 5:00 P.M. EST. We are closed for various holidays and the week between Christmas and New Years. If we are here after hours, and we often are, we will answer the phone. Our phones are always answered by trained staff. You will never get an operator, receptionist, or voice mail when you call Horton Brasses. After hours our answering machine will allow you to leave a message.
Can't find what you're looking for? See our list of what we do not make and links to people who do!
800-754-9127 or 860-635-4400
Our live chat is available Monday - Friday during our business hours of 8:30 am - 5:00 pm EST. Just click on the Chat window on the bottom right hand side of the page to talk directly to customer support.
Connecticut Lighting Centers is our exclusive Horton Brasses local showroom. Their Hardware showroom is staffed with Hardware Specialists at all times. They are open 7 days and 5 nights a week and have two convenient locations. Visit their 1,000 sq. ft. Decorative Hardware Showroom in Hartford, CT and new Hardware display in Southington, CT. Connecticut Lighting Centers was established in 1972 and is a family owned & locally operated business.
Ask questions! Every question is important, please do not hesitate to ask us. This company is in business to solve our customers' problems just as much as it is in business to sell hardware. Between us, we have seen hundreds of innovative solutions that our customers have come up with; one might be for a problem just like yours. We can give you specific details about the hardware, and sometimes we can suggest different combinations that may not be in the catalog.
You are welcome to send us photos of hardware you are trying to match. You can send photos by mail or email. Send email to firstname.lastname@example.org (jpg, pdf, or tif format only please). If we know someone who has what you need, we will give you their name and phone number. We maintain files on suppliers of many different types and styles of hardware.