Our Return Policy
If the hardware does not work for you, it can be returned for a full refund. No questions asked. (excluding shipping charges and bright charges)
Horton Brasses does not sell, share, or otherwise supply any information about you to anyone; period. The only information gathered from any contact with our customers is information necessary to accurately deliver orders, and serve the customer. We value our own privacy and extend the same courtesy to all visitors here.
All orders are shipped promptly. Most are shipped within 24 hours. All brass hardware is in stock at all times and we are proud of our speedy shipping. We charge a mere $6.00 for standard shipping anywhere in the US, including Alaska and Hawaii.
Horton Brasses is a remarkable company. A number of years ago, I recognized that a major weakness in the hardware industry was delivery. Our customers continually spoke of lead times of 3, 4, even 6 weeks or more. We have always believed in carrying a large inventory- and we were determined to ship orders nearly instantly.
For at least 10 years, we have shipped orders within 72 hours, but in these last 5 years, most orders have left within 24 hours. Our crew make this happen. Our finishing department is a rapid response team whose efforts are essential to excellent delivery. Our shipping department moves quickly the minute they get your order. And our factory staff has continually made production improvements. Manufacturing many items takes less time than it did 5 years ago. Production improvements not only translate into faster delivery, they also mean stable or even lower prices for you! You will see some items have had dramatic price changes - these changes reflect our true costs and are passed on to you.
Call or email me anytime. I am happy to answer your questions and provide assistance. And if something is going wrong, please be sure to call me. We can't fix it without knowing about it, and we are eager to serve. Customer service at Horton Brasses is our top priority.
Our Secure Transaction System
Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Your transactions are safe with us.
Your Personal Information
As outlined above, all information you provide us is strictly confidential and will not be used outside of our company. Our system is password protected so that your information is completely secure and private. Our servers are also in a secure location so that your private information remains confidential.
How do I know that my credit card number is safe?
You can tell if your web browsing session is secure by looking for a small lock icon in the bottom of your browser window. This icon will appear on all steps of the checkout when you're providing confidential information.
Who can I contact for more answers?
If you still have questions about your order or some part of the website just doesn't make sense to you, please let us know. You can ask questions directly by using our Contact Page.